A subscription bug was introduced on Friday, March 23rd preventing any users on a free trial plan from enrolling in a paid subscription from within the Localize app. This issue also prevented any customers currently on a paid plan from upgrading or downgrading subscriptions from within the Localize app. This issue happened during a pricing and plan change deployment for future customers and occured due to an incomplete front end testing setup in place to ensure in-app plan enrollment actions worked as normal. The issue impacted users on a free trial trying to move to a paid subscription and current paid customers attempting to upgrade or downgrade their plan subscription.
Moving forward, we will be taking steps to mitigate the chances of such issues from occurring again. Additional QA processes will be enacted across code deploys; especially ones that directly impact end user interactions and additional integration tests will be implemented that ensure specific high traffic paths are tested on a hourly and code change basis.
Please do not hesitate to reach out to firstname.lastname@example.org with any questions.